Canny

Overview

Canny collects, organizes, and prioritizes product feedback. Users submit feature requests, vote on ideas, and follow updates. Teams build public roadmaps and close the loop when features ship.

Instructions

Step 1: Identify Users

// components/CannySdk.tsx — Identify logged-in users
'use client'
import { useEffect } from 'react'

export function CannyIdentify({ user }) {
  useEffect(() => {
    if (window.Canny && user) {
      window.Canny('identify', {
        appID: process.env.NEXT_PUBLIC_CANNY_APP_ID,
        user: {
          id: user.id,
          email: user.email,
          name: user.name,
          avatarURL: user.avatar,
          created: new Date(user.createdAt).toISOString(),
          customFields: { plan: user.plan, mrr: user.mrr },
        },
      })
    }
  }, [user])
  return null
}

Step 2: Embed Feedback Widget

// Embed the feedback widget in your app
function FeedbackButton() {
  return (
    <button
      data-canny-link
      data-board-token="your-board-token"
      className="fixed bottom-4 right-4 bg-blue-600 text-white px-4 py-2 rounded-full"
    >
      💡 Feedback
    </button>
  )
}

Step 3: API Integration

// lib/canny.ts — Programmatic feedback management
const CANNY_API_KEY = process.env.CANNY_API_KEY!

// Create a post (feature request) programmatically
await fetch('https://canny.io/api/v1/posts/create', {
  method: 'POST',
  headers: { 'Content-Type': 'application/json' },
  body: JSON.stringify({
    apiKey: CANNY_API_KEY,
    authorID: userId,
    boardID: 'board-id',
    title: 'Dark mode support',
    details: 'Would love a dark theme option for the dashboard.',
  }),
})

// Retrieve top voted posts
const response = await fetch('https://canny.io/api/v1/posts/list', {
  method: 'POST',
  headers: { 'Content-Type': 'application/json' },
  body: JSON.stringify({
    apiKey: CANNY_API_KEY,
    boardID: 'board-id',
    sort: 'score',
    limit: 20,
  }),
})

Guidelines

• Free tier: 1 board, basic features. Growth ($79/mo): unlimited boards, roadmap, integrations.
• Use custom fields to segment feedback by plan (show which features paying customers want).
• Public changelog closes the loop — users see when their requested features ship.
• For free alternative, consider using GitHub Discussions or a simple upvote board.